If you are unsatisfied with your custom orthotics, you can contact scans@hypersolesorthotics.com and request an orthotic re-make.

All you have to do is send us back your unwanted custom orthotics (we will re-imburse your shipping costs), and describe your issue so that we can immediately re-make them to your satisfaction.

All Hypersoles orders include free shipping, our custom orthotics should come within about two and a half weeks. In addition, you'll receive a tracking number for your package a week and a half after your order.

If you believe your orthotics were lost in the mail or were damaged during shipping. Please contact us at scans@hypersolesorthotics.com and we'll immediately begin making you a new pair.